How does LED neon flex differ to traditional neon?
With a string of LEDs encased in a PVC jacket, LED neon flex looks very similar to traditional glass-blown neon … but without the drawbacks! While traditional neon is expensive to both make and operate – not to mention easy to break! – LED neon flex is a durable, flexible and energy-efficient modern alternative.
Do the pieces light up with electricity or batteries?
Your sign is connected to a power socket and plugged directly into the wall. Each piece comes with a 12V transformer, safe for indoor use. Unlike traditional neon, our signs don’t require hardwiring by an electrician (however, you can certainly get an electrician to hardwire your sign if that’s what you want). All electrical adaptors are designed to Australian standards with Australian electrical plugs.
Do the signs buzz or hum?
No, they’re silent.
Do you provide an installation service?
No, Electric Confetti do not install signs or supply an installation service.
Can I install it myself then?
Absolutely! The nature of the LED neon means it’s very robust. Unlike real neon which is delicate and has the tendency to shatter, you don’t need to be super gentle when handling our signs. All signs come with screws ready to hang. If you wish to install your sign from the ceiling or in a window, hanging wire can be supplied at no additional cost.
What can I expect to receive with my neon sign?
Our signs are designed and come with a 12 v Australian-approved adapter, which plugs directly into a conventional wall socket. You also get a remote control which enables you to dim the brightness of your neon right down to less than 5% – perfect for a child’s nightlight or when you don’t require the full brightness. The same remote also has flashing functions with adjustable speeds – perfect for an impromptu rave! ;)
What are the signs mounted on?
All signs are mounted on a high quality clear acrylic backing. The shape of the acrylic can be cut to shape (so cut in close to the neon to follow the outline) or a nominated shape i.e. rectangular.
How long is the cord?
All cords are standard size of approx 2 metres long, we can make this longer – just ask! This doesn’t count the additional 1.5 metres of black cable from the adapter.
What colour is the cord?
The cord exiting your neon is a thin copper and silver wire encased in a clear coating. This connects an adapter via a male and female connector. The black cable on the adapter provides an additional 1.5 metres of length.
What is your returns policy?
Electric Confetti offers a one-year manufacturer’s warranty on all products. Please contact us if you have any issues within this timeframe.
The warranty strictly covers faulty products, not general wear or damage due to misuse. We carefully package our products when sending them from Electric Confetti HQ. However, if damage has occurred in transit, please advise us as soon as you receive the product. There is a strict no return policy on custom lights (however, if there is a fault, we will do our absolute best to rectify it).
CUSTOM DESIGN and QUOTING
I just want to know how much something will cost before I commit, is that possible?
Absolutely! Simply email us and we will get a estimate back to you. Please note we get a lot of enquiries regarding prices so don’t be offended if we haven’t got back to you in a couple of days! Our general turnaround time for quotes is four days. If it’s urgent, be sure to let us know, however.
Tell me more regarding the ‘Design package’ on your website. Why am I paying $79 for something I haven’t got yet?
We spend a lot of time working with type, illustration or both to craft your vision. For example, we have even used a copy of David Bowie’s hand-written lyrics to form a bespoke font for a Bowie fan. Each neon approach is very varied and highly considered, not some auto type generator that spits out repetitive work. This is 100% refundable towards the cost of your purchase. It also tells us you’re fairly serious about getting in the queue so we can dedicate our time to making it perfect.
By purchasing the neon design package, you are entering into the design phase. We go off the ideas in the form you have submitted, along with any other images or bits that inspire you. We then work away on your design, and get some options back to you. We then work closely with you until you’re happy with it and are ready to go ahead and commit to placing your order. If, in the unlikely event you choose to NOT go ahead with purchasing the custom neon Electric Confetti has designed, this $79 is all you will pay. However, if you approve the design package and then enter manufacturing phrase, we have a strict no refunds policy for the entire cost of the light.
What if I want a font that isn’t one from your range?
We can make most fonts work! Just let us know what the font is – or send us a snap if it’s to replicate a certain style. If it can’t be replicated in the neon medium, we will guide you towards one that is as close to your preference as possible.
LEAD TIME and SHIPPING/FREIGHT
What are the postage costs?
$35 flat rate covers most of Australia. Get in touch for international rates, but expect to pay around $100-$200 Australian
Uh-oh, I need a custom neon for my sister’s birthday which is really soon, is this possible?
If orders are finalised by the end of the month, you are on track to receive it by the 15th of the following month. Ask for a copy of our schedule.
So, if I need it even sooner than 6-8 weeks?
We can do this! A $200-$300 priority fee will be required to rush your order through. We can get it done in as little as 8-10 days, so get in touch with subject line PRIORITY so we can fast track your order.
I see your cut off dates for custom work is the end of each month, what if I only came across your stuff after that date, can I squeeze it in?
Sadly our dates are strict. This is to ensure other orders aren’t held up! You can get the priority service though!
Do you ship internationally?
Yes, we ship internationally and can provide all international power adaptors to suit. Contact us and will provide you with a shipping quote (if you are asking for a custom order where weights vary, we will provide you with an estimated price range for shipping before you commit to your order. Once we have worked out the size, we can provide an accurate shipping quote).
DO YOU DO WHOLESALE, COMMERCIAL and COLLABORATIONS?
YES! We do all of the above! Get in touch to find out more.